FAQ

  • What happens once I purchase the E-learning?

    Once the payment is received, you will have direct access to the E-learning course materials you signed up for. You can directly start watching the lectures and read through the course materials. We will aim to ship the OrganoPlates and key reagents to you within 5 working days (once we received your delivery details). When you receive the OrganoPlates and reagents, you are able to practice the hands-on work in your laboratory at any time it's convenient for you.

  • In what order do I need to follow the courses?

    We advise to start with the "Introduction to the E-learning" course. Here we will explain you all the ins and outs that you'll need to know to successfully complete your E-learning Bundle. We strongly advise to follow the courses in numerical order. Following this order, and thus starting with the theory and video instructions first, we aim to provide you the best learning experience so you can easily bring it into practice in your lab during the hands-on sessions.

  • How long do I have access to the course materials?

    Upon enrollment, you have 2 months access to all the courses.

  • For how long are the consultancy hours valid?

    Upon enrollment, the consultancy hours are valid for 3 months.

  • Who should I contact if I don't receive the E-learning Starter Kit and/or have other questions?

    Please contact us through: [email protected] if you have not receive the E-learning Starter Kit and if you have other questions concerning the E-learning.